Customer Engagement Specialist - Lafayette, IN
- - Sales
- Lafayette, IN, USA
- Full Time
Sales professionals - We're looking for someone with proven sales experience and strong interpersonal and communication skills, as well as experience with Lean Manufacturing and Six Sigma principles. If this sounds like a good fit for you, Kirby Risk Service Center could have a great opportunity for you as a Customer Engagement Specialist in Lafayette, Indiana!
Come join Kirby Risk and be part of a great team!
Kirby Risk provides a full benefits package, including Medical, RX, Dental, Vision, Life, Employee Assistance Programs, Tuition Reimbursement, and a 401K Plan as well as PTO.
Performs workflow functions from customer quotations to accounts receivable maintenance. Negotiates pricing to improve competitiveness, and increase profitability. Schedules orders according to customer demand and/or requests.
Your Specific duties in this role will include but not be limited to:
Determining pricing for customer quotations and collaborating with purchasing to provide information for bidding raw components.
Maintaining daily contact with customers to provide updates and build relationships.
Executing prompt and effective resolutions to customer related issues and concerns, including quality issues, accounts receivable issues and invoicing discrepancies.
Maintaining timely communication with production and shipping processes to ensure on time delivery.
Maintaining ISO 9000 and TS16949 quality standards.
Demonstrating professionalism when representing the company in all communications with internal and external customers.
Specific qualifications for the role include:
High School diploma/GED or equivalent work experience.
College level coursework or 2+ years sales experience.
Entrepreneurial approach to balance winning new orders while improving profit margin.
Experience with MS Office products required, with proficiency in PowerPoint, Word and Excel.
Excellent telephone etiquette, attention to detail and organizational skills.
Decision-making and problem resolution skills.
Flexibility to support multi shift operation.
Ability to handle multiple tasks/priorities and meet deadlines.
The candidate is required to sit for extended periods of time and talk or hear, both in person and by telephone. Occasional travel is required.
What's the company culture like at Kirby Risk?
The roots of this continuously successful 90 year old organization are reflected in its Midwestern values; hard working, engaged, caring people, who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.
To be considered for this position, please apply online by
Monday October 31, 2016.
Refer to Job #01693. Email questions to email@example.com.
Any responses not reflecting the education/skills/experience required will not be considered.
Equal Opportunity Employer
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
Kirby Risk Service Center builds OEM panels, wiring harnesses, and sub-assemblies for JIT manufacturing requirements, providing line sequencing and inventory services.
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